PageStow support
For help with PageStow, email support@tiybai.com.
Updated .
The current published version is 0.1.1. Version 0.1.4 is the next free update, not yet submitted to or approved by the Chrome Web Store. Its new controls will not appear in the current store version.
What to include in your email
- Your operating system, browser, and browser version.
- The PageStow extension version shown in
chrome://extensions. - The steps you took, what you expected, and what happened instead.
- The exact error message, if any. Remove private information from screenshots.
For example: "In desktop Chrome, I chose Save window and saw an error instead of a saved session." Include the error text and versions so we can investigate.
Keep private data out of support messages
PageStow keeps your saved archive locally in your browser profile and has no cloud sync. JSON exports can contain private URLs, titles, notes, projects, and sessions. Start with a description of the problem, not your archive. Never send passwords, cookies, or login tokens. If an example is needed, use a public page and remove private details before sharing it.
Before you troubleshoot
Start with the PageStow guide to saving tabs, restoring sessions, and keeping a local backup.
If PageStow still opens, use Export JSON to keep a private backup before removing the extension, clearing its storage, or changing browser profiles. Do not delete your archive as a first troubleshooting step.
If a tab will not save
- Use desktop Chrome. PageStow does not run in Chrome on phones.
- Try an ordinary public web page, not a browser internal page such as
chrome://extensions. Check that the popup shows the page you want to save. - Wait for the save confirmation and check that the item appears before closing the tab. Keep the original page open if saving fails.
- If the popup looks stale after an update, save unfinished work in your open pages, then restart Chrome and try again.
If a saved page or session will not reopen
PageStow restores URLs only. It cannot recover page contents, login sessions, scroll position, or unsaved form text. Try opening the saved URL directly: the site may have moved, removed the page, or require you to sign in again. Do not send your login details to support.
If an item is missing, check that you are using the browser profile where you saved it and try searching by title, domain, note, project, or tag. PageStow has no cloud sync, so another profile or computer will not automatically have the same archive.
If you are reviewing duplicate tabs
Open Review / Triage to group tabs before closing anything. Reviewing open tabs does not save them automatically. Save pages you want to keep and check for unfinished work; tabs with identical URLs can still contain different unsaved changes.
If Bookmark Assist is not working
Bookmark Assist is optional. Enable it and allow the bookmarks permission only if you want newly created browser bookmarks copied into PageStow's local archive. It is not needed to save tabs, search, or restore sessions.
PageStow requires storage, activeTab, and tabs. It does not request history, cookies, identity, or broad website access. See the privacy policy for details.
If JSON import fails
Use a compatible JSON file exported by PageStow, not a browser bookmark HTML file. Keep the original export and, if possible, back up your current archive before retrying. Report the error message without attaching the private file. After an import succeeds, check your saved items and sessions before deleting any backup.
Saving, searching, restoring sessions, Review / Triage, and JSON export/import are free. You do not need an account or payment to use them.